The most interesting thing is that if you have paid by card, at the end of the refund process, in this same section the ARN code that identifies your card transactions will appear. You will find the same information as you would do in the browser. In the mobile application, you will have to do the same: go to the details of the order and click on “information about refunds”. You will be able to see if the refund process has been initiated or if it has already been completed. You have to go to your order list, look at the details of your order and look for the tab “Payment” or also called “Finance”. How to know if your money has been refundedīut if you have doubts about whether the refund has been processed or what is the status of the refund, there is a way to know, in detail, what the status of our request is. You can see these orange dots by clicking here and clicking on the order: you will see the date on which each stage has been completed, and you will be able to calculate if a long time has passed or if the refund is still being processed.ĭuring sales or Christmas, the refund process may take a little longer than usual. This period of 3 to 20 days starts when the platform has processed the refund, which translates to when you see the three orange dots completed in the refund status. From the moment the refund is issued on AliExpress, the money will be received within 3 to 20 working days, depending on the bank. It is very important to understand that the refunding process of your money is not immediate, it takes a few days. “Refund processing”: how long does it take? If you ask for the product to be exchanged, the shipping costs are your responsibility, and these are sometimes more expensive than the product itself. Important: unless the product has a free return, the best option is always to ask for a full refund (you can do it here). The size does not correspond to the measurements of the description.ĭepending on the case you will receive a full refund (more serious cases) or a partial refund (for small mistakes in size, wrong color, etc).If the product you receive does not match the description, open a dispute here and you will get your money back. When the order does not match the description You have the specific steps to open a dispute in the article Open dispute in AliExpress. If you don't get an answer in a couple of days, click here and click on “Open dispute”.If you don't have tracking, click here and ask the seller “where is my order”.If it is a certified shipment and you have tracking, click here, copy the code and check on a tracking website where the order is.If the estimated delivery date arrives and you have not received the order, follow these steps: This is important because as soon as this period ends, AliExpress will automatically mark the order as delivered and you will no longer be able to claim. If your order is taking longer than expected to arrive, be aware of the order protection period (60 days from shipment). We discuss both cases below: When you have not received the order When the order has already been shipped, the only way to receive a refund is if you do not receive the order, or if you receive it but it does not match the description. In this step, the seller is not obliged to accept the cancellation, so make sure you explain your reasons well. Enter here and write to the seller: explain why you are cancelling and ask him to please accept.Click on “Cancel order” and as a reason put “Other reasons”.If payment has already been confirmed, do this: When payment of the order has been confirmed Just go to this page, find your order and click on “Cancel order”.Īt this stage you have the right to cancel the order without the seller being able to refuse, but even if you cancel immediately, AliExpress will process the payment and it will take a few days to refund it back to you. If you have just placed an order and have changed your mind, then there is still time to cancel the order. Main article: Canceling an order on AliExpress There are different stages of your order in which you can request a refund on AliExpress.
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